Cancellation And Refund Policy
ESECART believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: Last updated on Oct 26th 2023.-
01 Considerations Of Cancellations
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
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02 No Cancellations For Perishable Items
ESECART does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
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03 Damaged / Defective Item On Reception
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
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04 Received Product Not As Shown On Website
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
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05 Items With Warranty
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
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06 Refunding
In case of any Refunds approved by the ESECART, it’ll take 6-8 days for the refund to be processed to the end customer